Deposit: A $650 CAD deposit (per person) is required when booking. For exclusive group booking and custom tours, a non-refundable deposit of 25% of the trip fee is due at the time of booking. The balance is due 90 days prior to the depature.

Cancellation: You may cancel your tour at any time by notifying Rocky Mountain Cycle Tours via email at rockymountaincycletours@gmail.com.

If you decide to cancel your trip, the following fees apply at the time we receive written notice of your cancellation:

Until 91 days $250 CAD
90 to 61 days 25% of trip cost
60 to 46 days 50% of trip cost
45 to 0 days 100% of trip cost

We strongly recommend purchasing cancellation insurance through your travel agent.

Photo and Media Release

By agreeing to these terms and conditions, you are granting Rocky Mountain Cycle Tours the right to take photographs and video footage during the trip. These may be used for promotional purposes, such as our website, brochures, and social media. Guests who do not wish to be photographed must notify us in advance or inform their guide upon arrival.

Traveling with Minors (Guests Under 18)

Rocky Mountain Cycle Tours welcomes families and may offer trips that include minor children (“Minors”). To help ensure a safe, respectful, and enjoyable experience for everyone, the following terms apply to all bookings involving Minors:
• Age-appropriate participation: Activities, instruction, and group interactions will be designed to be appropriate for the ages, abilities, and comfort levels of the participants present.
• Parent/guardian responsibility: A Minor must be accompanied by a parent or legal guardian (or another adult expressly authorized in writing by the parent/legal guardian) who is responsible for the Minor’s supervision and behaviour at all times, including during activities, meals, transfers, free time, and at accommodations.
• No transfer of custody: Our guides and staff are not able to assume custody of, supervise, or act as a guardian for any Minor, even briefly. This includes (but is not limited to) babysitting, providing childcare, or being responsible for a Minor while the parent/guardian is absent.
• No one-on-one situations: Guides and staff will not be alone with a Minor in a private or one-on-one setting. If a situation arises where a Minor is separated from their parent/guardian, we will take reasonable steps to reunite them promptly and may involve relevant venue staff or authorities as appropriate.
• Behaviour and safety: Parents/guardians are responsible for ensuring Minors follow guide instructions and safety rules. If a Minor’s behaviour creates a safety risk to themselves or others, we reserve the right to require closer supervision, modify participation, or remove the Minor (and their accompanying adult) from an activity without refund.
• Medical needs and consent: Parents/guardians must disclose any relevant medical conditions, allergies, or support needs prior to departure and ensure that required medications (e.g., inhalers, EpiPens) are carried and administered by the parent/guardian. Any required consent forms must be completed before participation.

By booking a tour that includes a Minor, the parent/legal guardian (or authorized adult) confirms they understand and agree to these conditions and accepts full responsibility for the Minor throughout the program.

Guest Conduct, Safety, and Zero-Tolerance Policy (All Tours)

1) Unsafe or Disruptive Behaviour
Unsafe behaviour includes (but is not limited to):
• Refusing to follow guide instructions or safety requirements
• Reckless conduct (e.g., running on icy surfaces, leaving the group without approval, entering closed areas, unsafe cycling behaviour)
• Impairment that affects judgement or safety (see Alcohol/Drugs section below)
• Aggressive, threatening, intimidating, or disruptive behaviour that impacts others’ safety or enjoyment
• Property damage or misuse of equipment

2) Harassment, Abuse, Discrimination, and Violence (Zero Tolerance)
We have zero tolerance for harassment or abusive conduct, including:
• Verbal harassment (shouting, insults, slurs, unwanted comments, sustained hostility)
• Physical harassment or violence (pushing, grabbing, hitting, blocking someone’s movement, throwing objects)
• Bullying, intimidation, stalking, or repeated unwanted attention
• Discriminatory conduct or hate speech based on protected characteristics (e.g., race, nationality, religion, sex, gender identity, sexual orientation, disability, age)

3) Sexual Misconduct (Zero Tolerance)
Any form of sexual misconduct is strictly prohibited, including:
• Unwanted sexual comments, jokes, gestures, or propositions
• Sexualized remarks about a person’s body or appearance that are unwelcome
• Unwanted touching of any kind
• Coercion, pressure, or retaliation related to romantic/sexual attention
• Indecent exposure or sexual acts in shared/public spaces
• Sharing sexual images/content, or recording/photographing someone in a sexualized way, without explicit consent

4) Alcohol, Drugs, and Impairment
Guests must not participate while impaired in any way that could compromise safety. We reserve the right to:
• Refuse participation to any guest we reasonably believe is impaired by alcohol, cannabis, illicit drugs, or misused prescription medication
• Require a guest to stop participating if impairment arises during the tour

5) Guide Authority, Removal, and No Refund
For the safety of the group and staff, your guide(s) have the authority to set behavioural expectations and make real-time decisions. If a guest engages in unsafe, inappropriate, harassing, violent, or sexually inappropriate behaviour, Rocky Mountain Adventure Tours / Rocky Mountain Cycle Tours may, at our sole discretion:
• Issue a warning and require immediate behaviour change, or
• Remove the guest from an activity or the entire tour immediately
Removal due to conduct is without refund, and any additional costs resulting from removal (e.g., transportation, accommodations, change fees, meals, third-party supplier penalties) are the guest’s responsibility.

6) Reporting and Cooperation
We encourage guests to report concerns promptly to their guide or our office. Where appropriate, we may document incidents, contact venue/security/authorities, and cooperate fully with any investigation.